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Warranty
Warranty.
Sleep easy. Our 2-year/40,000 km* limited warranty has you covered. And
we're talking about a real warranty here, not just a maintenance
contract. This means that protection covers the vehicle, and you won't
be charged for any repair or service deemed necessary because of a
broken or malfunctioning part covered by the warranty.
But don't
take our word for it. You can check it out yourself and read about all
the advantages of our Certified Pre-Loved VW limited warranty below. |
Coverage2-year/40,000
km basic warranty (whichever comes first) / Begins when the new vehicle
limited warranty expires or upon the sales date of the Certified
Pre-Loved VW vehicle (whichever occurs later) / 2-year Roadside
Assistance** / No deductible on covered repairs, which are: engine,
steering, front and rear axles, manual transmission, electrical power
supply, heating and air conditioning, ABS brakes, electrical systems,
torque converter, differential, material or manufacturing defects (but
not normal wear-and-tear, or damage to the appearance of the vehicle,
tires or exhaust system). Includes the balance of the limited
powertrain warranty, which is transferable along with any remaining
limited warranty against perforation due to corrosion (balance of new
vehicle warranty). $150 warranty transfer (no charge in Quebec
and Nova Scotia). Transfer fees are subject to G.S.T. as well as
applicable provincial taxes and are the buyer's responsibility. The
transfer comes into effect when Volkswagen Canada (Pre-Loved VW
Vehicles Warranty Department) receives the name, address and telephone
number of the new owner, along with the vehicle's complete
identification number. Repairs covered by the warranty can be done at any licensed VW Canada dealer. |
Where to Get Guaranteed ServiceAside
from the exceptions under "Emergency Repairs", all repairs covered by
the limited warranty must be done by a Volkswagen dealer or at a
licensed Volkswagen Canada service centre. |
Emergency RepairsIn
the event of an emergency, when it's impossible or unreasonable to
drive or tow the vehicle to the nearest licensed Volkswagen dealer,
Volkswagen will pay a reasonable amount of all covered repairs that are
performed by a service centre other than a licensed Volkswagen dealer.
For any emergency repairs performed by a service centre other than
Volkswagen, you must keep all receipts, repair orders and replaced
parts. A written declaration of the circumstances that prevented you
from taking your vehicle to a licensed Volkswagen dealer should be
attached to the receipts and repair orders provided by the service
provider, and submitted to Volkswagen to support your reimbursement
claim. Mail this information to: Certified Pre-Loved VW Vehicle Warranty 777 Bayly St. W. Ajax, ON L1S 7G7 |
Your ResponsibilitiesOf course, a few things do fall on your shoulders... - Normal wear and tear
- Any alterations you make
- Accidental damages
- Regular maintenance (like oil changes) as outlined in the maintenance calendar recommended for the make and year of the vehicle
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What Isn't Covered***The Certified Pre-Loved VW limited warranty does not cover: - Appearance, glass parts or fabric trim
- Fees for parts and services incurred during regular maintenance
- Replacement
of filters, oil, lubricants or fluids (unless their replacement is
included in the guaranteed service of a covered component)
- Wheel alignment and balancing, brake and clutch adjustments, or any mechanical adjustment? necessary due to normal wear and tear
- Parts for normal wear and tear??
- Tires (they may be covered separately by the tire manufacturer) and exhaust system
- Installation equipment for the EuroVan Winnebago or any other non-authentic VW part
- Cash allowance for a loan vehicle
- Vehicles sold for commercial use (taxi, courier, limousine, etc.)
- Damage due to a lack of maintenance, improper use or modifications
- Damage due to improper repairs, the installation of equipment, accidents or fire
- Damages caused by the environment
- Maintenance service costs
- Incidental
or indirect damages, including loss of value to the vehicle, lost
profits or gains, and expenses incurred for replacement transportation
or lodging
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Want even more coverage?The Volkswagen Protection Plus? extended warranty program ??? has what you're looking for. |
*Whichever comes first. **Roadside Assistance in Canada is provided by Professional Dispatch Group. ***For more details, contact your dealer. ? Adjustments include minor repairs that are not normally associated with parts replacement, like headlight adjustments. ??
Including, but not limited to, replacement of the clutch lining,
plates, trim, brake pads and drums, timing belts, spark plugs, dust and
pollen filter, clutch plate, ignition cable, distributor cap and rotor,
points of ignition, automatic transmission oil filter, struts, shocks,
strut bearings, batteries, exhaust systems, windshield wipers or
blades, incandescent bulbs, fuses, worn seat covers, removable Cabrio
top or any other worn upholstery or trim element due to normal wear and
tear or deterioration; cleaning of cassette player heads and
replacement of worn belts, hoses and scuff bands due to normal wear and
tear. ??? Please note that the VW Protection Plus warranty only comes into effect after the expiry date of the CPO warranty. |
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